Effective Date: 21 October 2026

1. Introduction

Emerald ROW Newco Pte Ltd and Emerald Clinical Pty Ltd together with their Affiliates and subsidiaries worldwide (“Emerald”, “we”, “us”, or “our”) respect your privacy and are committed to protecting personal information handled in connection with our business activities.

This Privacy Notice applies to:

  • visitors to our websites and digital platforms; and
  • individuals who interact with us in a professional or business capacity, including representatives, employees, contractors, and other personnel of our customers, prospective customers, suppliers, vendors, consultants, and business partners, whether through our websites, digital channels, events, meetings, conferences, or other online or offline interactions.

This Privacy Notice does not apply to:

  • clinical trial participants;
  • healthcare professionals participating in clinical research activities;
  • job applicants and employees;
  • visitors to our premises; or
  • any processing covered by a separate Emerald privacy notice.

2. Personal Information We Collect

The types of personal information we collect depend on the nature of your interaction with us.

Contact and Professional Information

We may collect information such as name; job title and company name; business address; telephone number; email address; professional qualifications and business credentials; enquiry type, therapeutic area of interest and records of communications with us.

Customer Relationship Information

We may collect information relating to: products or services of interest; business enquiries and requests; meetings, events, webinars, and other interactions; customer account management activities; and feedback, surveys, or business correspondence.

Supplier and Vendor Information

Where you provide goods or services to us, we may collect:

  • business contact information; contract-related information; payment and invoicing information; vendor due diligence information; and information necessary to manage the commercial relationship.

Website and Technical Information

When you visit our websites, we may automatically collect information about your device and use of our websites, including: IP address; device identifiers; browser and operating system information; website usage data; pages visited; date and time of access; marketing source information associated with form submissions (such as channel, source, campaign, search keywords, landing pages, and referring pages); interaction data collected through session recording and heatmap technologies (such as clicks, scrolling, mouse movements, and page interactions); cookie and advertising identifiers; approximate location information derived from your IP address; and other information collected through cookies and similar technologies.

3. Sources of Personal Information

We may collect personal information directly from you or receive it from third-party sources. Such sources may include publicly available sources, professional networking and social media platforms, including where you submit information through lead generation forms associated with our content; advertising and marketing partners; webinar hosting providers and event or conference organizers; commercial information providers; analytics providers, and our customers, suppliers, vendors, consultants, and business partners.

4. How We Use Personal Information

We may use personal information to:

  • respond to enquiries, requests, and other communications;
  • provide, manage, support, and improve our services;
  • manage our relationships with customers, prospective customers, suppliers, vendors, consultants, and business partners;
  • administer contracts, commercial arrangements, and related business activities;
  • communicate about our services, industry events, publications, and business developments;
  • send marketing and promotional communications where appropriate;
  • manage, organize, and administer meetings, webinars, conferences, events, and other professional interactions;
  • conduct business planning, analytics, reporting, and performance measurement activities;
  • conduct due diligence, onboarding, and vendor management activities;
  • operate, maintain, improve, and secure our websites, systems, and information assets;
  • detect, prevent, and investigate fraud, security incidents, misuse, or other unauthorized activities;
  • comply with legal, regulatory, contractual, reporting, and corporate governance requirements;
  • conduct online advertising, audience targeting, and retargeting activities;
  • measure the effectiveness of marketing campaigns, understand how visitors interact with our websites and digital platforms, attribute enquiries to relevant marketing channels, and improve the user experience; and
  • establish, exercise, or defend legal rights and claims.

We may also aggregate, anonymize, or de-identify information and use such information for legitimate business purposes.

5. Cookies, Advertising, Analytics and Similar Technologies

Our websites use cookies and similar technologies, including pixels, tags, session recording, session replay and heatmap technologies, for the following purposes:

  • Necessary purposes, to enable website functionality, security, fraud prevention, and core website operations;
  • Functional purposes, to remember preferences and settings and enhance user experience;
  • Analytics and Performance purposes, to understand how visitors interact with our websites and digital platforms, measure website and campaign performance, analyse website traffic and usage patterns, attribute enquiries to marketing channels, and improve our websites, services, and user experience; and
  • Advertising purposes, to measure the effectiveness of advertising and marketing activities, develop audience insights, deliver relevant content and advertising, and support audience targeting and remarketing activities.

We may work with advertising, analytics, and social media partners that use these technologies to collect information about interactions with our websites and digital platforms. In certain cases, these partners may use information collected through such technologies to help us better understand the characteristics and interests of audiences interacting with our websites and digital platforms, support audience measurement and reporting activities, and facilitate targeted advertising and remarketing activities.

You can manage your cookie preferences at any time through the cookie settings button available on every page of our websites, or through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our websites.

Further information is available in our Cookie Notice.

6. Marketing Communications

We may use your contact and professional information to send you information about our services, industry insights, publications, events, newsletters, and other business communications that may be relevant to your professional role, organization, or relationship with Emerald.

Such information may be sent where you have requested information from us, subscribed to receive communications, attended an event, interacted with us in connection with our services, or where we otherwise have an existing business relationship with you.

You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us using the details provided below. Opting out of marketing communications will not prevent us from sending you non-promotional communications relating to our business relationship with you.

7. Sharing of Personal Information

We may disclose personal information to:

  • Emerald group companies;
  • service providers, contractors, and technology vendors that support our business operations, including providers of hosting, cloud, cybersecurity, website management, customer relationship management (CRM), analytics, advertising, marketing, event management, webinar, and communication services;
  • professional advisers, auditors, and insurers;
  • customers, suppliers, vendors, consultants, and business partners where reasonably necessary for the management of our business relationships, the delivery of services, or the performance of contractual obligations;
  • payment, banking, and financial institutions;
  • government authorities, regulators, courts, law enforcement agencies, or other third parties where required or permitted by law; and
  • parties involved in a merger, acquisition, financing, corporate restructuring, or sale of all or part of our business or assets.

We require recipients to protect personal information through contractual, technical, organizational, or other appropriate measures and to process it only for authorized business purposes.

We do not sell personal information for monetary consideration. However, certain uses of cookies and similar technologies for advertising, analytics, and audience measurement purposes may be considered a sale or sharing of personal information under certain U.S. state privacy laws. Individuals may manage their preferences including exercising their right to opt out of the sale or sharing of personal information where applicable, through our cookie settings and the “Do Not Sell or Share My Personal Information” link available on our website.

8. International Transfers

As a global organization, Emerald may collect, access, process, disclose, transfer, and store personal information in countries where Emerald, its affiliates, or its service providers operate.

Some of our service providers, including providers of cloud, hosting, analytics, advertising, marketing, CRM, webinar, and other business support services, may process personal information from locations outside your country of residence.

Where personal information is transferred across national borders, we implement appropriate safeguards and measures designed to protect such information and ensure that it is handled in a manner consistent with our privacy commitments and applicable legal requirements.

9. Data Security

We maintain appropriate technical, organizational, administrative, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized access, disclosure, alteration, loss, destruction, or other misuse.

Access to personal information is limited to individuals who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.

While we implement measures designed to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as necessary to:

  • fulfil the purposes described in this Privacy Notice;
  • manage and maintain our business relationships;
  • provide and support our services;
  • comply with legal, regulatory, contractual, accounting, tax, reporting, or recordkeeping requirements;
  • resolve disputes, enforce our agreements, and protect our legal rights; and
  • support legitimate business and operational needs.

Retention periods vary depending on the nature of the information, the purposes for which it is processed, and applicable legal, regulatory, contractual, and business requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices.

11. Your Privacy Rights

Depending on your location and applicable requirements, you may have certain rights regarding your personal information, including the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information;
  • request restriction of processing;
  • object to certain processing activities;
  • withdraw consent where processing is based on consent;
  • request a copy of your personal information in a portable format; and
  • lodge a complaint with a competent authority or regulator, where permitted.

We may take reasonable steps to verify your identity before responding to a request.

We will assess and respond to requests in accordance with applicable requirements.

12. Third-Party Websites

Our websites may contain links to third-party websites, applications, platforms, or services that are not owned or controlled by Emerald.

We are not responsible for the privacy, security, or information handling practices of such third parties. We encourage you to review their privacy notices before providing personal information or using their services.

13. Children

Our websites and services are intended for business and professional use and are not directed to children.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child contrary to applicable requirements, we will take reasonable steps to delete such information.

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, services, technologies, or legal and regulatory requirements.

Any updates will be posted on our website together with the revised effective date. We encourage you to review this Privacy Notice periodically.

15. Contact Us

If you have any questions about this Privacy Notice, our privacy practices, or wish to exercise any applicable privacy rights, please contact us at:

Email: ECprivacy@emeraldclinical.com

We will respond to privacy-related enquiries and requests within a reasonable timeframe and in accordance with applicable requirements.